Hi! We’re a small team of eight who read every message. We love hearing from you—get in touch anytime.

Miru

<p><span style="text-decoration:none;" id="isPasted">Due to the high volume of orders we receive during this time, we unfortunately cannot cancel your sample sale order after it&#x2019;s placed.</span></p>

Due to the high volume of orders we receive during this time, we unfortunately cannot cancel your sample sale order after it’s placed.

Can I cancel my Sample Sale order?

Discounts, Promotions, and Sample Sale

Sample Sale FAQ

What’s your return policy?

How do I start a return?

Can I exchange my item?

When and how should I expect my refund?

Can I return just one or two pieces from my set?

How do you refund split payment methods?

What is Checkout+?

Returns and Exchanges

Where do you deliver and what are the delivery fees?

How long will it take for my order to ship?

How do I track my order?

I think my parcel was lost or stolen.  What can I do?

Refused Shipments

Help! I entered the wrong shipping address!

Shipping Information

Just completed your order but changed your mind?

Can I edit or add anything to my order?

How do I find my order number?

Can I exchange an item received as a gift?

What do I do if I receive the wrong item in my order?

What do I do if my Miru jewelry arrived damaged or with a defect?

Order Help

How to Wear Nap Earrings

Do you offer Nap Earrings as pairs or singles?

My Nap Earrings are bent? Back Posts feel loose?

How do I choose the right backing size?

What are your earrings made out of?

What is PVD Plating?

Can I really live in MIRU jewelry 24/7?

Is MIRU jewelry safe for sensitive skin?

What are Lab Grown Diamonds

What is the difference between Moissanite and Lab Grown Diamonds?

Do you have a certificate of authenticity for the Lab Grown Diamonds?

Why are the tips of the gold Lab Grown Diamonds plated in a silver color?

Lab Grown Diamonds FAQ

Product Information

Titanium Jewelry

Sterling Silver

Stainless Steel

How to Care for your Miru Jewelry

How do I earn points in the Miru loyalty program?

How do I get points for joining the Miru email list if I was already signed up?

How do I check my current points balance?

Do my loyalty points expire?

How do I redeem my points for rewards?

Can I combine loyalty points with other promotions or discounts?

What happens to my points if I return an item?

Can I earn points on past purchases?

Is there a limit to how many points I can earn in a month?

How do tiers work?

The Stack FAQ

Coupons and Discounts

I placed my order yesterday and the sale is today, can I get a price adjustment?

Can I stack discount codes?

Can I return my Sample Sale or mystery item?

Can I change or add to my order?

Can I get a price adjustment since it’s part of the Sample Sale?

What's the difference between Sample Sale items and regular items?

When will I receive confirmation or tracking for my Sample Sale order?

Can I add Checkout+ to my Sample Sale order?

What if I can't find the piece I want?

Can I pick multiple items in a section?

Can I pick more than three pieces?

Bundle Builder FAQ

I hear you have a 365 Day Happiness Guarantee. Tell me more about this.

365 Day Happiness Guarantee

Oh snap, I just lost the backing to my earring. Can I get another?

What's your privacy policy and terms of service?

Sustainable Packaging

How is MIRU jewelry so lightweight?

Can I cancel my Sample Sale order?Updated 9 months ago