Hi! We’re a small team of eight who read every message. We love hearing from you—get in touch anytime.

Miru

Find answers to all your questions about Miru’s Nap Earrings®, titanium earrings, and everyday jewelry. Need help with your order? Start here.

Miru Help Center

What’s your return policy?

How do I start a return?

Can I exchange my item?

When and how should I expect my refund?

Can I return just one or two pieces from my set?

How do you refund split payment methods?

Returns and Exchanges

Where do you deliver and what are the delivery fees?

How long will it take for my order to ship?

How do I track my order?

I think my parcel was lost or stolen.  What can I do?

Refused Shipments

Help! I entered the wrong shipping address!

Shipping Information

Just completed your order but changed your mind?

Can I edit or add anything to my order?

How do I find my order number?

Can I exchange an item received as a gift?

What do I do if I receive the wrong item in my order?

What do I do if my Miru jewelry arrived damaged or with a defect?

Order Help

How to Wear Nap Earrings

What are your earrings made out of?

Do you offer Nap Earrings in shorter or longer lengths?

Can I swim, sleep, and shower with Nap Earrings?

My Nap Earrings are bent? Back Posts feel loose?

What are Lab Grown Diamonds

What is the difference between Moissanite and Lab Grown Diamonds?

Do you have a certificate of authenticity for the Lab Grown Diamonds?

Why are the tips of the gold Lab Grown Diamonds plated in a silver color?

Lab Grown Diamonds FAQ

Product Information

How do I earn points in the Miru loyalty program?

How do I get points for joining the Miru email list if I was already signed up?

How do I check my current points balance?

Do my loyalty points expire?

How do I redeem my points for rewards?

Can I combine loyalty points with other promotions or discounts?

What happens to my points if I return an item?

Can I earn points on past purchases?

Is there a limit to how many points I can earn in a month?

How do tiers work?

The Stack FAQ

I hear you have a 365 Day Happiness Guarantee. Tell me more about this.

365 Day Happiness Guarantee

Coupons and Discounts

I placed my order yesterday and the sale is today, can I get a price adjustment?

Can I stack discount codes?

Can I return my Sample Sale or mystery item?

Can I change or add to my order?

Can I cancel my Sample Sale order?

Can I get a price adjustment since it’s part of the Sample Sale?

What's the difference between Sample Sale items and regular items?

When will I receive confirmation or tracking for my Sample Sale order?

Can I add Checkout+ to my Sample Sale order?

Sample Sale FAQ

What if I can't find the piece I want?

Can I pick multiple items in a section?

Can I pick more than three pieces?

Bundle Builder FAQ

Discounts, Promotions, and Sample Sale

Oh snap, I just lost the backing to my earring. Can I get another?

What's your privacy policy and terms of service?

Sustainable Packaging

Titanium Jewelry

Sterling Silver

Stainless Steel

How to Care for your Miru Jewelry

How to care for your Miru Jewelry including our Nap Earrings and more

All articles

Categories