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Maison Miru

For all things about Maison Miru's Nap earrings and other titanium earrings and jewelry - here is the center for all of the answers to your questions. Need help with your order? Click here! 

What’s your return policy?

Can I exchange my item?

When and how should I expect my refund?

Can I return just one or two pieces from my set?

Returns and Exchanges

Coupons and Discounts

I placed my order yesterday and the sale is today, can I get a price adjustment?

Can I stack discount codes during the sale?

I need to change/cancel my order - can I do that?

Can I return my Sample Sale or mystery item?

Can I change or add to my order?

Can I cancel my Sample Sale order?

Can I get a price adjustment since it’s part of the Sample Sale?

What's the difference between Sample Sale items and regular items?

When will I receive confirmation or tracking for my Sample Sale order?

Can I add Checkout+ to my Sample Sale order?

Sample Sale FAQ

What if I can't find the piece I want?

Can I pick multiple items in a section?

Can I pick more than three pieces?

Bundle Builder FAQ

Discounts, Promotions, and Sample Sale

Where do you deliver and what are the delivery fees?

How long will it take for my order to ship?

How do I track my order?

I think my parcel was lost or stolen.  What can I do?

Refused Shipments

Help! I entered the wrong shipping address!

Shipping Information

Just completed your order but changed your mind?

Can I edit or add anything to my order?

How do I find my order number?

Can I exchange an item received as a gift?

What do I do if I receive the wrong item in my order?

What do I do if my Maison Miru jewelry arrived damaged or with a defect?

Order Help

How to Wear Nap Earrings

What are your earrings made out of?

Do you offer Nap Earrings in shorter or longer lengths?

Can I swim, sleep, and shower with Nap Earrings?

My Nap Earrings are bent? Back Posts feel loose?

What are Lab Grown Diamonds

What is the difference between Moissanite and Lab Grown Diamonds?

Do you have a certificate of authenticity for the Lab Grown Diamonds?

Why are the tips of the gold Lab Grown Diamonds plated in a silver color?

Lab Grown Diamonds FAQ

Product Information

How do I earn points in the Maison Miru loyalty program?

How do I get points for joining the Maison Miru email list if I was already signed up?

How do I check my current points balance?

Do my loyalty points expire?

How do I redeem my points for rewards?

Can I combine loyalty points with other promotions or discounts?

What happens to my points if I return an item?

Can I earn points on past purchases?

Is there a limit to how many points I can earn in a month?

How do tiers work?

The Stack FAQ

I hear you have a 365 Day Happiness Guarantee. Tell me more about this.

365 Day Happiness Guarantee

How to Care for your Maison Miru Jewelry

Oh snap, I just lost the backing to my earring. Can I get another?

What's your privacy policy and terms of service?

How do I start a return?

Refunds are issued in the original form of payment for all purchases. To begin the return process, visit our Returns and Exchanges Portal.

To begin the return process, click here for our <a href="https://returns.maisonmiru.com/#/" target="_blank" rel="noopener noreferrer">Returns and Exchanges Portal</a>. Refunds are issued in the original form of payment for all purchases.&#xA0;If you purchased Checkout+, after submitting your return, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.If you did not purchase Checkout+, returns and exchanges are subject to a $7 shipping and handling fee.&#xA0;Our return policy allows returns for undamaged products purchased in the last 30 days.You can expect your refund to be processed within 2 business days or fewer after our returns department receives the return.

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