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Maison Miru

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team at <a data-fr-linked="true" href="mailto:hello@maisonmiru.com" id="isPasted">hello@maisonmiru.com</a> immediately after placing your order. We&apos;ll do our best to help you with any other requests.&#xA0;

Once an order is placed, we are unable to make changes. But if you need to update your shipping address or anything else, please contact our customer service.

Can I edit or add anything to my order?

Order Help

What’s your return policy?

Can I exchange my item?

When and how should I expect my refund?

Can I return just one or two pieces from my set?

Returns and Exchanges

Coupons and Discounts

I placed my order yesterday and the sale is today, can I get a price adjustment?

Can I stack discount codes during the sale?

I need to change/cancel my order - can I do that?

Can I return my Sample Sale or mystery item?

Can I change or add to my order?

Can I cancel my Sample Sale order?

Can I get a price adjustment since it’s part of the Sample Sale?

What's the difference between Sample Sale items and regular items?

When will I receive confirmation or tracking for my Sample Sale order?

Can I add Checkout+ to my Sample Sale order?

Sample Sale FAQ

What if I can't find the piece I want?

Can I pick multiple items in a section?

Can I pick more than three pieces?

Bundle Builder FAQ

Discounts, Promotions, and Sample Sale

Where do you deliver and what are the delivery fees?

How long will it take for my order to ship?

How do I track my order?

I think my parcel was lost or stolen.  What can I do?

Refused Shipments

Help! I entered the wrong shipping address!

Shipping Information

Just completed your order but changed your mind?

How do I find my order number?

Can I exchange an item received as a gift?

What do I do if I receive the wrong item in my order?

What do I do if my Maison Miru jewelry arrived damaged or with a defect?

How to Wear Nap Earrings

What are your earrings made out of?

Do you offer Nap Earrings in shorter or longer lengths?

Can I swim, sleep, and shower with Nap Earrings?

My Nap Earrings are bent? Back Posts feel loose?

What are Lab Grown Diamonds

What is the difference between Moissanite and Lab Grown Diamonds?

Do you have a certificate of authenticity for the Lab Grown Diamonds?

Why are the tips of the gold Lab Grown Diamonds plated in a silver color?

Lab Grown Diamonds FAQ

Product Information

How do I earn points in the Maison Miru loyalty program?

How do I get points for joining the Maison Miru email list if I was already signed up?

How do I check my current points balance?

Do my loyalty points expire?

How do I redeem my points for rewards?

Can I combine loyalty points with other promotions or discounts?

What happens to my points if I return an item?

Can I earn points on past purchases?

Is there a limit to how many points I can earn in a month?

How do tiers work?

The Stack FAQ

I hear you have a 365 Day Happiness Guarantee. Tell me more about this.

365 Day Happiness Guarantee

How to Care for your Maison Miru Jewelry

Oh snap, I just lost the backing to my earring. Can I get another?

What's your privacy policy and terms of service?

How do I start a return?

Can I edit or add anything to my order?Updated 2 months ago